Support Center
Get help with TrafficTap. Follow these troubleshooting steps or contact our support team.
FAQs
Common questions and answers about TrafficTap features and usage.
Contact Us
Reach out to our support team for personalized assistance.
Chrome Extension
Install or reinstall TrafficTap from the Chrome Web Store.
Troubleshooting Guide
Extension Not Loading
- 1Refresh the webpage and wait 10 seconds
- 2Check if you're logged into Google Analytics
- 3Verify the extension is enabled in Chrome extensions
- 4Try opening an incognito window to test
No Data Showing
- 1Confirm the website has GA4 tracking installed
- 2Check if your GA4 property has recent data
- 3Verify you have access to the GA4 property
- 4Try switching to a different date range
Authentication Issues
- 1Sign out and sign back into the extension
- 2Clear your browser cache and cookies
- 3Check Google account permissions for TrafficTap
- 4Ensure you're using the correct Google account
Performance Issues
- 1Close other Chrome tabs to free up memory
- 2Disable other extensions temporarily
- 3Update Chrome to the latest version
- 4Restart your browser completely
Capture Debug Information
If you're still experiencing issues, follow these steps to capture debug information for our support team:
- 1Right-click the TrafficTap extension icon
- 2Select 'Inspect popup' from the menu
- 3Open the Console tab in Developer Tools
- 4Take a screenshot of any error messages
- 5Include this screenshot when contacting support
Still Need Help?
Our support team is ready to help you resolve any issues with TrafficTap. Include any debug information you've captured for faster resolution.