Frequently Asked Questions
Find answers to common questions about TrafficTap. Can't find what you're looking for?Contact us.
Getting Started
What does TrafficTap do?
TrafficTap is a Chrome extension that displays your key GA4 metrics directly on any webpage. See page views, bounce rates, conversion data, and more without switching between tabs or logging into Google Analytics.
How do I install TrafficTap?
Install TrafficTap from the Chrome Web Store, then connect your Google Analytics account. The extension will guide you through the simple setup process in just a few clicks.
What access do I grant and why?
TrafficTap requires read-only access to your Google Analytics data to display metrics. We never store your Google password or modify your data - we only read the metrics you choose to display.
Plans & Billing
What's included in Free vs Plus vs Pro?
Free includes Today/7d/30d date ranges, core metrics overlay, and 2 GA4 properties. Plus adds extended date ranges + Yesterday, full metrics with breakdowns, and device & channel insights. Pro adds all date ranges up to 180d, advanced property mapping, and custom report templates. Plus and Pro plans support unlimited GA4 properties.
How long is the Pro trial period?
The Pro plan will remain free during our early access phase and until our server capacity reaches about 50%. Our existing clients automatically receive the Pro plan at no cost. We aim to keep it free for as long as possible while we continue improving TrafficTap.
How do I upgrade or downgrade my plan?
Manage your subscription anytime through your account settings. Upgrades take effect immediately, while downgrades apply at your next billing cycle.
How do I access the billing portal?
Click on your profile in the extension, then select 'Billing' to manage your subscription, update payment methods, or download invoices.
Product Features
What metrics does TrafficTap show?
We display users, sessions, pageviews, bounce rate, and session duration. Plus and Pro plans include device breakdowns, channel insights, and extended date ranges.
How does the page-specific filtering work?
TrafficTap automatically filters metrics for the exact URL you're viewing. This gives you instant context for that specific page's performance.
Can I use TrafficTap on multiple websites?
Yes! All plans support unlimited GA4 properties and domains. You can switch between different websites seamlessly.
Privacy & Data
Is my data safe?
Absolutely. We use industry-standard encryption and only request read-only access to your GA4 data. Your analytics data never leaves Google's servers - we simply display it in a more convenient format.
Do you store my Google password?
No, we never see or store your Google password. Authentication is handled securely through Google's OAuth system, and you can revoke access at any time from your Google account settings.
Can I revoke access?
Yes, you can revoke TrafficTap's access anytime through your Google account permissions or by uninstalling the extension. Your data remains completely under your control.
Do you sell my data?
Never. We don't sell, share, or monetize your analytics data in any way. Our business model is based on subscription fees, not data sales.
Usage
How do date ranges work?
Select from preset ranges based on your plan. Free has Today/7d/30d, Plus adds Yesterday, and Pro adds 90d/180d ranges.
Why are some date ranges locked on my plan?
Different plans include different historical data access. Free has Today/7d/30d, Plus adds Yesterday, and Pro adds 90d/180d ranges.
How often do metrics update?
Metrics are refreshed periodically to keep your data current. Your plan determines the data ranges available for analysis.
Still have questions?
Our support team is here to help you get the most out of TrafficTap.